FAQs2020-12-11T15:34:09+00:00

FREQUENTLY ASKED QUESTIONS

Air Conditioner

Does Inverter AC require stabilizer?2019-01-29T18:12:16+00:00

Yes, inverter AC require stabilizers. Stabilizer is external units which are merely installed to ensure a stable input to your AC…. ACs (whether inverter or non inverter) do not require stabilizer unless voltage in your area fluctuates too much.

How often should I clean the air filter?2019-01-29T18:43:01+00:00

It is recommended that you examine the air filter at least once a month if you use the air-conditioner often. If the filter looks dirty then clean it.

How often should I have my Air Conditioner maintained?2019-01-29T15:14:54+00:00

Domestic units that are not in constant use and are used for cooling only generally require one service per year. Units that are in offices should be maintained at least twice per year to keep them running at their optimum level. For server rooms, we recommend at least three service visits per annum. For areas with high levels of pollution or contaminants in the air such as kitchens, hairdressers or workshops, additional service visits are carried out.

What is energy rating in AC?2019-01-29T18:13:49+00:00

The star rating for air conditioners is determined differently to other appliances. For air conditioners, the measure of energy efficiency is the Energy Efficiency Ratio (EER) for cooling and the coefficient of Performance (COP) for heating. The EER and COP are defined as the capacity output divided by the power input.

Where can I find the model number and serial numbers on my General air-conditioner?2019-01-29T18:46:29+00:00

In window-type units the numbers can be found on the left corner of the base pan after you remove the front grille.

On wall-mounted split type units numbers are on the right side of the indoor unit.

The numbers are not readily visible in ceiling mounted or duct type units.

Why should I service my air conditioner?2019-01-29T15:22:36+00:00

Regular servicing and maintenance keep your unit running at maximum efficiency, significantly extends the lifetime of a unit and reduces operating costs. In addition, routine maintenance will ensure that the unit qualifies for the full warranty of up to ten years rather than just the standard manufacturer’s one year warranty.

How do I install my air-conditioner?2019-01-29T18:15:16+00:00

We strongly recommend that you have your machine installed by an experienced professional. A poor installation can result in damage to the machine, or loss of efficiency and higher costs over the long term.

Why is the wall clammy when my air-conditioner is off?2019-01-29T18:47:35+00:00

When your air-conditioner is on all night in humid weather, the indoor humidity gets very low and indoor wall surfaces cool down. If you open the windows immediately after you turn off the air-conditioner, moisture enters the room and condenses on the wall.

Let the room warm up slowly before opening windows and doors to prevent this.

Why is my air conditioner leaking?2019-01-29T15:33:52+00:00

There are various reasons why your system is leaking water. The condensate that is produced in the coils on the indoor part of your system should fall into a drip tray which is either drained away by gravity or pumped outside.

If excess water is finding its way down your wall then it’s more than safe to assume that much or all of the condensate is not being drained away.

Sometimes the drain hole might clog up with dirt, so the water obviously finds the easiest route to drain away which can’t be anything other than down your wall! However, if the condensate is being drained away with help from a pump, then there is every probability that the pump may have failed and this will obviously need replacing quickly. So often we find that the coils in the system have been so caked up with dirt that it has ended up blocking the unit drainage system.

A leak can be caused by something as simple as a dislodged drainage pipe, making the water drain upwards, which, of course, eventually flows back into the unit and down your wall. In this case, it’s a simple matter of correcting the angle of the drainage pipe.

Finally, and in more serious cases, should the system have leaked a large quantity of refrigerant, this will cause the coils on the indoor unit to “ice up” which will also result in leakage when the ice melts. If you do see ice on the coils, it is vital to switch the unit off immediately and call your air conditioning engineer.

Can you recommend a professional air-conditioner installer?2019-01-29T18:18:21+00:00

Please call us to help you with installation. General air-conditioners are only sold through reputable dealers like Esquire who partner with qualified and experienced technicians.

Is General General or O?2019-01-29T18:48:52+00:00

In India, General air conditioners are manufactured and marketed by ETA General Pvt. Ltd, which is a joint venture between Fujitsu General Limited and the ETA-Ascon group based in Dubai. The company is headquartered in Chennai.

Why do I need to clean my filter regularly?2019-01-29T17:45:54+00:00

Regularly cleaning of filters helps your a/c operate at peak levels and improves the overall air quality in your home. Therefore, it is important to clean filters regularly to ensure proper air flow and to keep your home free from dust, allergens, and germs.

What does “Suggested area” mean in your air-conditioner description?2019-01-29T18:22:10+00:00

It’s an indication of the size (in square feet) of the space a particular machine can cool. It’s only a guide – many factors need to be considered when estimating the air-conditioning requirements for a space.

It’s best to have a specialist inspect your location before choosing a model.

Is Vestar an O General product?2019-01-29T18:50:15+00:00

Vestar / There are 26 products. These are new Vestar Air Conditioner and Vestar is a Sub-brand of OGeneral.

These are new Vestar Air Conditioner and Vestar is a Sub-brand of OGeneral.

How can I increase the efficiency and the lifespan of my AC?2019-01-29T18:00:22+00:00

Proper maintenance is key. This includes cleaning or replacing your filters regularly during the cooling season, as well as scheduling ongoing maintenance for the unit by a cooling professional. Also, by installing shades, drapes, shutters, or screens on any windows that are exposed to extreme sunlight, this helps to keep room temperatures at moderate levels.

Based on the dimensions of my room, which model should I choose?2019-01-29T18:26:01+00:00

More information is needed to answer this accurately. For example, does the room have windows? Which direction do they face? Are you on the top floor?

To get an accurate idea of the ideal air-conditioner, it’s best to ask a specialist to survey the installation space.

Air conditioning is working but it is not cooling, what do I do?2019-01-29T18:51:59+00:00

Check your filters, maybe they are due to be cleaned and also ensure that they are fitted properly.

Check you your temperature settings to see if someone in the family without your knowledge has changed this.

Check the mode setting to ensure that it is not set to fan only mode as the air will come out but will not be cool.

If the issue persists, call us immediately.

How much does a new AC replacement system cost?2019-01-29T18:01:25+00:00

Due to the wide selection of different makes and models available, as well as customer needs, price is an issue that can only be solved by doing a thorough evaluation of your home and its existing equipment.

What happens if I choose the wrong size air-conditioner?2019-01-29T18:27:49+00:00

An air-conditioner that’s too small will run non-stop without effectively cooling the room. One that’s too big will switch on and off frequently, and waste a lot of energy.

What to do if my air conditioning compressor is not working?2019-01-29T18:53:57+00:00

Firstly, it is very common to not know if the compressor is working or not. If you believe there is an issue we need to send a technician who will run a diagnostic test and will provide you with what is actually wrong and what needs to be done, how long it will take and appropriate costs to get you air conditioner back up and running asap.

Keep in mind we do charge a small fee to assess your air conditioning and provide you with this service 24/7 ask us for more details.

Is inverter AC better?2019-01-29T17:54:12+00:00

From the price point of view, you can say that a normal AC is better, but over the long run, an inverter AC is for sure much better than a normal AC. Firstly because an inverter AC is cheaper to run, using about 30 to 40% less energy and thus lower monthly Electric bills.

What temperature should I set my air conditioner to?2019-01-29T18:28:51+00:00

Depending on the weather, setting your air-conditioner between 24-26°C will usually provide the ideal balance between comfort and economy.

What power air conditioner do I need?2019-01-29T18:55:17+00:00

Power (electricity) is measured in watts, so when you look at air conditioning the measurement for power is actually kilowatts and depending on the space you need heated or cooled, each recommendation will be different and we are experts at recommending the right powered air conditioner to suit your needs.

In some cases, the electricity in your home could be single-phase power or three-phase power.

We can assist to change to either power option to suit the size air conditioner system required.

Ask us today!

Which is better inverter AC or split AC?2019-01-29T17:59:06+00:00

In general, Inverter AC is better than normal split AC. Inverter AC main functioning is its compressor never goes shut (in normal AC, you have heard compressor on off sound) which leads to energy saving as compressor draws most of the power everytime it starts.

Is there any possibility of water leaking from my air-conditioner?2019-01-29T18:30:26+00:00

All air-conditioners produce water as a by-product of cooling. Normally this goes away through the drain pipe. Over time, and especially if not maintained regularly, dirt may block the drain in your machine and water might leak out.

It’s a good idea not to place anything that could get damaged under your air-conditioner, just in case.

What to do when my air conditioner is not working? How To Reset Air Conditioner Thermostat?2019-01-29T18:56:31+00:00

First, try to turn off the mains power for the air conditioner and wait for 5 minutes for the system to reset and then turn the power back on and see if this works.

If this does not work, there really is only one thing to do and that is call us.

What is the difference between inverter and normal AC?2019-01-29T18:10:00+00:00

The biggest difference between inverter and non-inverter AC is the fact that the motor of the inverter compressor has a variable speed. … A censor in the invertor adjusts the power according to the temperature in the room, lowering the electrical consumption and saving energy.

Why is there frost on my air-conditioner?2019-01-29T18:31:56+00:00

This could happen when the filter is dirty. Clean the filters and see if that makes a difference. If not, maybe it’s time for a service.

Is inverter AC good for home?2019-01-29T18:11:17+00:00

Which AC is better for normal home use: inverter AC or 5-star-rated AC? Inverter AC is best in terms of savings and cooling. Inverter AC saves a lot of electricity thus cutting down electricity bills. Inverter AC has intelligent sensors and provides accurate and comfortable temperature.

How do I clean the air filter?2019-01-29T18:41:55+00:00

Remove the air filter, hose water through it, dry with a cloth, then put it back.

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